Consumer transactions
Delivery and Performance Policy
Methods of physical delivery, digital delivery and service performance.
01
Delivery types
- Physical product: delivery by carrier to the address stated in the order
- Digital content: secure download, licence key or account access
- Service: milestone, meeting or publication/delivery record specified in the work order
02
Schedule
Estimated and firm dates are distinguished in the order or work order. The schedule may pause while awaiting customer content, access or approval. Mandatory maximum performance periods and consumer rights concerning delay remain unaffected.
03
Inspection and notice
The customer inspects delivery within a reasonable period and reports technical or content defects. This obligation does not remove the consumer's mandatory rights concerning defects. Digital delivery may be recorded using the file version and checksum.