Quotation, Proforma and Work Order Terms

Nature of the document

Unless stated otherwise, a quotation is an offer to conclude an agreement during its stated validity period. A proforma invoice alone is not a tax invoice or payment receipt. Work is scheduled after authorised acceptance and confirmation of any required advance payment.

Priority of agreement documents

Documents apply in this order: the signed work order or order form, relevant service schedule, Master Services Agreement, and SLA/DPA/NDA incorporated by reference. Provisions not expressly changed in a specific document remain effective.

Scope and assumptions

Deliverables, quantities, channels, schedules, customer dependencies, exclusions and third-party expenses are stated in the quotation. Unclear or not expressly included work is not automatically in scope; the written change process applies.

Electronic acceptance

The accepting person's authority to represent the company is confirmed. The system retains the quotation version, hash, acceptance time and verified-account or single-use-link record. The system does not automatically sign any document on the customer's behalf.

Fees, taxes and third-party expenses

The work order states the fee, payment plan, advance payment, due dates and taxes. Third-party expenses such as licences, media budgets, stock content, platforms, domains, shipping or travel are the customer's responsibility unless expressly included. Delays are addressed only within applicable legislation and the agreed commercial terms.

Changes, approvals and customer dependencies

Out-of-scope requests are carried out after their time and fee impact is accepted through a written change record. The customer supplies required content, access, authority, brand assets and feedback on time. Delayed approvals may affect the schedule. Unless revision rounds are limited in the work order, reasonable corrections relevant to scope apply; a new direction or deliverable is separate scope.