Commercial services
B2B Master Services Agreement
The main framework governing our service relationship with business customers.
Priority of agreement documents
Documents apply in this order: the signed work order or order form, relevant service schedule, Master Services Agreement, and SLA/DPA/NDA incorporated by reference. Provisions not expressly changed in a specific document remain effective.
Fees, taxes and third-party expenses
The work order states the fee, payment plan, advance payment, due dates and taxes. Third-party expenses such as licences, media budgets, stock content, platforms, domains, shipping or travel are the customer's responsibility unless expressly included. Delays are addressed only within applicable legislation and the agreed commercial terms.
Changes, approvals and customer dependencies
Out-of-scope requests are carried out after their time and fee impact is accepted through a written change record. The customer supplies required content, access, authority, brand assets and feedback on time. Delayed approvals may affect the schedule. Unless revision rounds are limited in the work order, reasonable corrections relevant to scope apply; a new direction or deliverable is separate scope.
Results and external systems
Orvixa provides services with professional care but does not guarantee sales, rankings, reach, conversions, advertising approval or uninterrupted third-party platform performance. The effects of platform policies, algorithms, service interruptions and customer changes are explained, and reasonable mitigation steps are considered together.
Intellectual property and customer content
The customer represents that it has the necessary rights and permissions for supplied content and instructions. After full payment, economic rights or use licences transfer only for deliverables specified in the work order and only to the extent clearly defined. Orvixa retains its pre-existing tools, methods, templates and general know-how; open-source and third-party elements remain governed by their licences.
Liability, suspension and termination
The parties are liable for direct and foreseeable harm in proportion to their fault. Liability arising from mandatory law, personal-data, confidentiality or intellectual-property breaches is not excluded by the agreement. A reasonable cure period is allowed for material breach. Unpaid work or work that cannot be performed securely may be suspended; completed work and non-recoverable expenses are calculated upon termination.
Force majeure and disputes
Events outside the parties' reasonable control suspend affected obligations for their duration. The affected party gives prompt notice and makes efforts to mitigate harm. Mandatory jurisdiction rules remain unaffected; for commercial relationships, the Turkish courts and enforcement offices stated in the work order apply.
Confidentiality and personal data
The parties use confidential information obtained during the work only for its purpose and share it with authorised persons. A DPA applies where Orvixa processes personal data on the customer's behalf; the relevant privacy notice applies where processing has an independent purpose. Security incidents and subprocessor processes follow the allocation of roles.
Portfolio use
Customer names, logos, work images or performance data are published only with separate, revocable Portfolio/Reference Use Permission. Silence does not constitute consent.